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  1. 1
    You can't win a fight with your client and 49 other rules for providing great service
    by Markert
    Published 2007
    Subjects: “…Customer satisfaction…”
  2. 2
    Passionate and profitable why customer strategies fail and ten steps to do them right
    by Arussy
    Published 2005
    Subjects: “…Customer services Management…”
  3. 3
    Customer services for dummies
    by Leland
    Published 2006
    Subjects: “…Customer services…”
  4. 4
    At your service calamities, catastrophes, and other curiosities of customer service
    by Becker
    Published 1998
    Subjects: “…Customer relations…”
  5. 5
    Memikat hati pelanggan
    by Holmes
    Published 2004
    Subjects: “…Customer relations…”
  6. 6
    Understanding your customer opportunities, need, values & satisfaction
    by Woodruf
    Published 2002
    Subjects: “…Customer service…”
  7. 7
    Cara memikat dan menambat hati pelanggan
    by LeBoeuf
    Published 1995
    Subjects: “…Customer relations…”
  8. 8
    Customers run your company they pay the bills!
    by Kearney
    Published 1990
    Subjects: “…Customer relations…”
  9. 9
    Environmental oriented corporate social responsibility and customer loyalty:corporate image as a mediator / Nor Irwani Abdul Rahman
    by Abdul Rahman, Nor Irwani
    Published 2015
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  10. 10
    The effects of hotel’s brand personality dimensions on customer’s satisfaction in Kuala Lumpur hotels / Nadiah Abu Zaireen
    by Abu Zaireen, Nadiah
    Published 2013
    Subjects: “…Customer services. Customer relations…”
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  11. 11
    Customer satisfaction towards service quality in banking industry: a case study at the main branch of Maybank in Malacca / Nur Fatin Atiqah Mohamad Nasir and Norul Khairunnisa Razali
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  12. 12
    The effect of leadership styles towards person organization fit among teachers in Sekolah Kebangsaan Batu Laut / Nur Shuhada Adzam Yukhairiz
    by Adzam Yukhairiz, Nur Shuhada
    Published 2017
    Subjects: “…Customer services. Customer relations…”
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  13. 13
    The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman
    by Othman, Zulhan
    Published 2015
    Subjects: “…Customer services. Customer relations…”
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  14. 14
    The acceptance of Bank Rakyat services through their corporate social responsibilities (CSR) provided by Bank Rakyat Jasin Melaka / Robieahton Kamarudin
    by Kamarudin, Robieahton
    Published 2008
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  15. 15
    An initial study of DPMM's performance in promoting Malay enterpreneurs / Roszianah Kasim
    by Kasim, Roszianah
    Published 2006
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  16. 16
    Relationship between promotion effectiveness and promotion mix of DNA Asia ICT Sdn. Bhd. / Farino Santani Lian
    by Lian, Farino Santani
    Published 2009
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  17. 17
    A study on the effectiveness of the advertising media used by Maybank for its financing services towards customer awareness in 2008 / Ida Aziaty Ramli
    by Ramli, Ida Aziaty
    Published 2008
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  18. 18
    The effectiveness of promotionals tools towards customer awareness for Biossentials Puri Spa, Melaka / Ielda Suraya Yahaya
    by Yahaya, Ielda Suraya
    Published 2009
    Subjects: “…Customer services. Customer relations…”
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    Get full text
  19. 19
    Electronic government maturity stage, user’s adoption and user’s satisfaction level / Mas Anom Abdul Rashid
    by Abdul Rashid, Mas Anom
    Published 2012
    Subjects: “…Customer services. Customer relations…”
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  20. 20
    A study on the effectiveness of promotional tools used by the Katerina Hotel / Norhidayah Mohd Sehat
    Published 2007
    Subjects: “…Customer services. Customer relations…”
    Get full text
    Get full text
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