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  1. 1
    Customer relationship management a global perspective
    Published 2008
    Subjects: “…Customer relations Management…”
  2. 2
    Relationship marketing management of customer relationship
    by Bruhn
    Published 2003
    Subjects: “…Customer relations Management…”
  3. 3
    Customer relationship management creating competitive advantage through win-win relationship strategies
    by Storbacka
    Published 2001
    Subjects: “…Customer relations Management.…”
  4. 4
    Converting customer value : from retention to profit
    Published 2006
    Subjects: “…Customer relations Management…”
  5. 5
    Maximising profits the customer-centric approach
    by Teo
    Published 2003
    Subjects: “…Customer relations Management.…”
  6. 6
    Managing effectively customer service, continuous improvement, innovation and change
    by Saville
    Published 2002
    Subjects: “…Customer relations Management…”
  7. 7
    Build for change revolutionizing customer engagement through continuous digital innovation
    by Trefler
    Published 2014
    Subjects: “…Customer relations Management Technological innovations…”
  8. 8
    Designing the customer-centric organization a guide to strategy, structure, and process
    by Galbraith
    Published 2005
    Subjects: “…Customer relations Management Handbooks, manuals, etc…”
  9. 9
    The implementation of e-transit
    by Khairul Anuar bin Abdul Kadir
    Published 2016
    Subjects: “…Customer relations Management…”
  10. 10
    Transparency and Social Accountability in the Egyptian Power Sector
    by World Bank Group
    Published 2015
    Subjects: “…CUSTOMER RELATION MANAGEMENT…”
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