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  1. 1
    Republic of Turkey : Towards Improving the Service Quality of Electricity Distribution Companies
    Subjects: “…service quality…”
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  2. 2
    Creating a customer-centered culture leadership in quality, innovation, and speed
    by Lawton 1949-
    Published 1993
    Subjects: “…Customer services Quality control.…”
  3. 3
    Customer-focused quality what to do on Monday morning
    by Hinton
    Subjects: “…Customer service Quality control…”
  4. 4
    Customer-focused quality what to do on Monday morning
    by Hinton, Tom
    Published 1994
    Subjects: “…Customer service Quality control…”
  5. 5
    The impact of preceived service quality on the client satisfaction a study of pay management service at Malaysian Armed Forces pay corps
    by Nordin bin Awang
    Published 2017
    Subjects: “…Customer services Quality…”
  6. 6
    Public-Sector Productivity (Part 1) : Why Is It Important and How Can We Measure It?
    by Somani, Ravi
    Published 2021
    Subjects: “…PUBLIC SERVICE QUALITY…”
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  7. 7
    Best practices building your business with customer-focused solutions
    by Hiebeler
    Published 1998
    Subjects: “…Customer services Quality control Case studies…”
  8. 8
    Are They Really Being Served? Assessing Effective Infrastructure Access and Quality in 15 Kenyan Cities
    Subjects: “…SERVICE QUALITY…”
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  9. 9
    Customer satisfaction towards service quality of Army Transport (B vehicle)
    by Hazmy bin Hassan
    Published 2018
    Subjects: “…Customer services Quality control Research…”
  10. 10
    Customer satisfaction toolkit for ISO 9001:2000
    by Kessler
    Published 2003
    Subjects: “…Customer services Quality control.…”
  11. 11
    Early Childhood Education and Care : A Focused Review of Preschool Education in Tajikistan
    by World Bank
    Published 2019
    Subjects: “…SERVICE QUALITY…”
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  12. 12
    Monitoring, measuring and managing customer service
    by Goodman
    Published 2000
    Subjects: “…Customer services Quality control Handbooks, manuals, etc…”
  13. 13
    Comparative Experiences with Functional Reviews and Alternative Service Delivery
    by World Bank
    Published 2012
    Subjects: “…SERVICE QUALITY…”
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  14. 14
    The Australian Goverrnment's M&E System
    by Mackay, Keith
    Published 2012
    Subjects: “…SERVICE QUALITY…”
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  15. 15
    Expanding Water and Sanitation Services to Low-Income Households : the Case of the La Paz-El Alto Concession
    Subjects: “…SERVICE QUALITY…”
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  16. 16
    Transforming Telecoms in Afghanistan : Expanding Affordable Access by Introducing Competition
    by Bhatia, Bhavna, Gupta, Neeraj
    Published 2012
    Subjects: “…SERVICE QUALITY…”
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  17. 17
    Armenia Travels the Bumpy Road to All-Day Electricity Supply : How Perseverance Pays Off in Power Sector Reform
    Subjects: “…SERVICE QUALITY…”
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  18. 18
    A Water Scorecard : Setting Performance Targets for Water Utilities
    by Tyman, Nicola, Kingdom, Bill
    Published 2012
    Subjects: “…SERVICE QUALITY…”
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  19. 19
    Telecommunication Reforms, Access Regulation, and Internet Adoption in Latin America
    Subjects: “…SERVICE QUALITY…”
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  20. 20
    Regulating Quality : Let Competing Firms Offer a Mix of Price and Quality Options
    by Baker, Bill, Tremolet, Sophie
    Published 2012
    Subjects: “…SERVICE QUALITY…”
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