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  1. 1
    The service management course cases and readings
    by Sasser
    Published 1991
    Subjects: “…Service industries Management Case studies…”
  2. 2
    Cases in total quality management manufacturing and services
    by Heizer
    Published 1998
    Subjects: “…Service industries Management Case studies…”
  3. 3
    Quality a critical introduction
    by Beckford
    Published 1998
    Subjects: “…Service industries Management Case studies…”
  4. 4
    Best practices building your business with customer-focused solutions
    by Hiebeler
    Published 1998
    Subjects: “…Customer services management Case studies…”
  5. 5
    Case on Customized Logistics Services
    by Siti Afiqah, Kamaruzaman
    Published 2017
    Subjects: “…HD28 Management. Industrial Management…”
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  6. 6
    Customers loyalty behavioral factors at service provider : case study at Indahreka Perabot & Kabinet
    by Nurhafifah, Hashim
    Published 2016
    Subjects: “…HD28 Management. Industrial Management…”
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  7. 7
    The study of satisfaction on third-party logistics (3PL) service in automotive industry : a case study in Pekan, Pahang
    by Mohamad Husaini, Badrul Zaman
    Published 2014
    Subjects: “…HD28 Management. Industrial Management…”
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  8. 8
    HRM strategies for managing employee commitment : a case study of small construction professional services firms
    Subjects: “…HD28 Management. Industrial Management…”
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  9. 9
    Surveying Users' Perception of Academic Library Services Quality: A Case Study in Universiti Malaysia Pahang (UMP) Library
    Subjects: “…HD28 Management. Industrial Management…”
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  10. 10
    Case study: customers satisfaction towards Mercedes-Benz’s after sales & services / Fazli Shah Simpon
    by Simpon, Fazli Shah
    Published 2010
    Subjects: “…Automobile industry and trade…”
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  11. 11
    A study of supply chain management: a case study of Celestica Electronic / Maisarah Mohamed
    by Mohamed, Maisarah
    Published 2010
    Subjects: “…Management. Industrial Management…”
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  12. 12
    Afghanistan - Managing Public Finance for Development : Volume 4, Case Studies of Selected Sectors
    by World Bank
    Published 2012
    Subjects: “…ACCESS TO SERVICES…”
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  13. 13
    Regulatory Reform, Competition, and Innovation : A Case Study of the Mexican Road Freight Industry
    Subjects: “…COMMUNICATION SERVICES…”
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  14. 14
    Streamyx complain by customers: a case study of Telekom Malaysia Berhad / Mohd Syafiq Ishak
    by Ishak, Mohd Syafiq
    Published 2010
    Subjects: “…Online information services industry. Including Internet service providers…”
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  15. 15
    Factor that influenced awareness on retirement planning the case study in Cekap Technical Services Sdn Bhd / Nurbaiti Saniah Abdullah Shafari
    Subjects: “…Retirement. Retirement industry. Retirees…”
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  16. 16
    The factors influencing customer satisfaction in hotel industry (case study: Hotel Seri Malaysia Sungai Petani) / Norazidah Ahmad
    by Ahmad, Norazidah
    Published 2015
    Subjects: “…Customer services. Customer relations…”
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  17. 17
    Emotional labour: a case study of secret recipe’s employees at Kota Bharu, Kelantan / Nurbaitie Natasha Mohd Ghani & Nurzatil Aqmar Mohd Wajiah
    Subjects: “…Hospitality industry. Hotels, clubs, restaurants, etc. Food service…”
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  18. 18
    Innovations in Health Service Delivery : The Corporatization of Public Hospitals
    Subjects: “…CASE STUDIES…”
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  19. 19
    Kenya Groundwater Governance Case Study
    Subjects: “…AQUIFER MANAGEMENT…”
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  20. 20
    Streamyx complaint by customers: a case study in Telekom Malaysia Berhad Melaka / Nur Syahirah Mahassan
    by Mahassan, Nur Syahirah
    Published 2011
    Subjects: “…Online information services industry. Including Internet service providers…”
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