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  1. 1
    The service management course cases and readings
    by Sasser
    Published 1991
    Subjects: “…Service industries Management Case studies…”
  2. 2
    Total quality service how organizations use it to create a competitive advantage
    by Brown 1946-
    Published 1992
    Subjects: “…Total quality management Case studies…”
  3. 3
    Cases in total quality management manufacturing and services
    by Heizer
    Published 1998
    Subjects: “…Service industries Management Case studies…”
  4. 4
    Management of printing services in the Malaysian Armed Forces
    by Suran Bin Saad
    Published 2008
    Subjects: “…Armed Forces Malaysia Procurement Case studies…”
  5. 5
    Managing defense transformation agency, culture and service change
    by Stulberg
    Published 2007
    Subjects: “…Strategy History 20th century Case studies…”
  6. 6
    Best practices building your business with customer-focused solutions
    by Hiebeler
    Published 1998
    Subjects: “…Customer services management Case studies…”
  7. 7
    Lessons in leadership meeting the challenge of public services management
    by Milner
    Published 2005
    Subjects: “…Leadership Case studies…”
  8. 8
    Managing symptoms in the pharmacy
    by Nathan
    Published 2012
    Subjects: “…Pharmacy Examinations Study guides…”
  9. 9
    A study of effectiveness of project management consultancy (PMC) services
    by Nazira, Mahmud
    Published 2009
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  10. 10
    Exemplary public libraries lessons in leadership, management, and service
    by Greiner
    Published 2004
    Subjects: “…Public libraries, Great Britain Case studies…”
  11. 11
    Quality a critical introduction
    by Beckford
    Published 1998
    Subjects: “…Service industries Management Case studies…”
  12. 12
    Determinants and outcomes firm state of innovativeness in Malaysian service sector : a study on knowledge-intensive business services firm
    by Md Noh, Ab. Majid
    Published 2017
    Subjects: “…HD28 Management. Industrial Management…”
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  13. 13
    Contracting-In Management to Strengthen Publicly Financed Primary Health Services--The Experience of Punjab, Pakistan
    Subjects: “…Organizational Case Studies…”
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  14. 14
    A study on decision making in managing maintenance and building services in military organization
    by Awis, Ibrahim
    Published 2015
    Subjects: “…HD28 Management. Industrial Management…”
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  15. 15
    Studies on bus services and passenger demand sustainability
    by Muhammad Adib, Mahmud
    Published 2010
    “… to wait for a long time to get a bus service. Sometimes, the bas that pass by the Kuantan - Gambang road…”
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  16. 16
    21 special service group case study managing human resourse of young soldiers for Basic Commando Course at Special Warfare Training Centre
    by Kamarul bin Kassim
    Published 2014
  17. 17
    Building services in facility management
    by Nurul Shahira, Arbain
    Published 2018
    “… and developed as 3D information models for managing and maintaining facilities in the study…”
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  18. 18
    The study of satisfaction on third-party logistics (3PL) service in automotive industry : a case study in Pekan, Pahang
    by Mohamad Husaini, Badrul Zaman
    Published 2014
    Subjects: “…HD28 Management. Industrial Management…”
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  19. 19
    The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar
    by Abu Bakar, Azwani
    Published 2010
    Subjects: “…Management of airlines…”
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  20. 20
    Linking business strategy to management accounting: a study in Malaysian service organizations
    “…. Using ANOVA, the present study finds that service organizations pursuing differentiation strategies…”
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