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Annamalah, Sanmugam
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Annamalah, Sanmugam
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Annamalah, Sanmugam
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Service quality transformation and its impact on customer satisfaction and loyalty in Malaysian retail banking sector
by
Annamalah
,
Sanmugam
,
Munusamy, Jayaraman
,
Chelliah, Shankar
,
Sulaiman, Mohamed
,
Pandian, Sivamurugan
Published 2011
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