Showing 1 - 3 results of 3 for search 'Ismail, Nor Alina', query time: 0.01s Refine Results
  1. 1
    E-CRM features in the context of airline e-ticket purchasing: a conceptual framework
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  2. 2
    Perception on E-CRM features for airline websites in Malaysia: some empirical evidence
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  3. 3
    The effect of E-CRM features on customers satisfaction for airline e-ticket services in Malaysia
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