Are higher education institutions delivering customer satisfaction?

by de Jager, Johan W de Jager, Jan, Muhammad Tahir, Hebblethwaite, Denisa
Published 2015

The importance of loyalty card days: A study on Malaysian customers

by Jan, Muhammad Tahir, de Jager, Johan
Published 2017

Pre-flight expectations in the air transportation industry of South Africa: A confirmatory factor analytical approach

by De Jager, Johan W., Jan, Muhammad Tahir
Published 2016

A structural equation modelling approach to investigating the impact of academic, ICT and management related factors on customer satisfaction in higher education

by Jager, Johan W de, Jan, Muhammad Tahir
Published 2016

Antecedents of customer satisfaction in the higher education institutions of South Africa

by Jager, Johan W de, Jan, Muhammad Tahir
Published 2015

Applying technology acceptance model to investigate the use of smartphone advertising in Malaysia

by Jan, Muhammad Tahir, Jager, Johan W de, Ameziane, Alileche Mohamed, Sultan, Naheed
Published 2019