Modelling Impotance Perfomance Analysis (IPA) to improve service quality in luxury hotel / Nor Atiqah Abdul Karim , Nur Shuhada Mohamad Radzi and Siti Mariah Mohd Basri

by Mohd Basri, Siti Mariah, Abdul Karim, Nor Atiqah, Mohamad Radzi, Nur Shuhada
Published 2015