Implementing the ISO 9000 steps at the local level: A survey of Malaysian local authorities

by Muhammad Rosmizan Abdul Wahab, Shardy Abdullah, Arman Abdul Razak
Published 2014

Penyediaan fasiliti di terminal jeti ke Pulau Langkawi: suatu penilaian terhadap tahap kepuasan pelancong

by Shardy Abdullah, Aleff Omar Shah Nordin, Mastura Jaafar, Arman Abdul Razak, Azizan Marzuki
Published 2013