APA (7th ed.) Citation

HAYES. (1997). Measuring customer satisfaction: Survey design, use and statistical analysis methods (2nd. ed.). ASQC Quality Press.

Chicago Style (17th ed.) Citation

HAYES. Measuring Customer Satisfaction: Survey Design, Use and Statistical Analysis Methods. 2nd. ed. Milweukee: ASQC Quality Press, 1997.

MLA (8th ed.) Citation

HAYES. Measuring Customer Satisfaction: Survey Design, Use and Statistical Analysis Methods. 2nd. ed. ASQC Quality Press, 1997.