Measuring customer satisfaction survey design, use and statistical analysis methods
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Milweukee
ASQC Quality Press
1997
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| Edition: | 2nd. ed. |
| Subjects: |
| Physical Description: | xviii, 278p. ill. 24cm |
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| Bibliography: | Bibliography: p.261-26 |
| ISBN: | 087389362X |