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|a eng
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|a 087389362X
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|a 658.812
|b HAY
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|a HAYES
|h Bob E.
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| 245 |
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|a Measuring customer satisfaction
|b survey design, use and statistical analysis methods
|c Bob E. Hayes
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| 250 |
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|a 2nd. ed.
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| 260 |
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|a Milweukee
|b ASQC Quality Press
|c 1997
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| 300 |
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|a xviii, 278p.
|b ill.
|c 24cm
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| 504 |
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|a Bibliography: p.261-26
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| 650 |
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|a Consumer satifaction
|x Statistical methods
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| 650 |
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|a Questionnaires
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| 852 |
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|a 01
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|a 0167167
|b KEMENTAH
|d BOOKS
|e Umum
|f Perpustakaan KEMENTAH
|j AVAILABLE
|q GOOD CONDITION
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