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00897cam a2200253 a 4500 |
| 001 |
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| 005 |
20180227090000.0 |
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|a mod
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| 041 |
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|a eng
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|a 9780470047460
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|a 0470047461
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|a 658.51
|b SMI
|e 2007
|
| 100 |
1 |
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|a Smith
|b Ralph F.
|
| 245 |
1 |
0 |
|a Business process management and the balanced scorecard
|b using processes as strategic drivers
|c Ralph F. Smith
|
| 260 |
0 |
0 |
|a New Jersey
|b John Wiley & Sons
|c 2007
|
| 300 |
0 |
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|a x, 227 p.
|b ill.
|c 24 cm
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| 500 |
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|a Includes index
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| 650 |
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|a Performance
|x Management
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| 650 |
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|a Workflow
|x Management
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|a Strategic planning
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|a 01
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