APA (7th ed.) Citation

Brown. (1992). Total quality service: How organizations use it to create a competitive advantage. Prentice Hall Canada.

Chicago Style (17th ed.) Citation

Brown. Total Quality Service: How Organizations Use It to Create a Competitive Advantage. Scarborough, Ont: Prentice Hall Canada, 1992.

MLA (8th ed.) Citation

Brown. Total Quality Service: How Organizations Use It to Create a Competitive Advantage. Prentice Hall Canada, 1992.