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0000136732 |
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20130718090000.0 |
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|a mod
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|a eng
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|a 013923392X :
|c $26.95
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090 |
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|a 658.812
|b BRO
|e 1992
|
100 |
1 |
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|a Brown
|h Stanley A.
|d 1946-
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245 |
1 |
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|a Total quality service
|b how organizations use it to create a competitive advantage
|c Stanley A. Brown
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260 |
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|a Scarborough, Ont.
|b Prentice Hall Canada
|c c1992
|
300 |
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|a xii, 258 p. :
|b ill.
|c 24 cm
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650 |
0 |
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|a Total quality management
|x Case studies
|
650 |
0 |
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|a Competition
|x Case studies
|
650 |
0 |
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|a Customer services
|x Case studies
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852 |
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|a 01
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999 |
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|a B000024607
|b INSPEKA(Institut Pegawai Kanan)
|d BOOKS
|e Umum
|f Other Branches
|j AVAILABLE
|q GOOD CONDITION
|