Effective hospital management practice for meeting customers' needs and expectations
When a person is sick and decides to seek treatment from a hospital, few questions run in his mind which we call them 'the customers' needs and expectations'. He will be thinking whether the treatment he needs is readily available in the hospital. Are the people there friendly? Will...
| Main Author: | |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2002
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/17080/ http://irep.iium.edu.my/17080/1/Effective_Hospital_Management_Practice_for_Meeting_Customers%27s_Needs_and_Expectations.pdf |