The impact of customer perceived service quality on customer satisfaction for private health centre in Malaysia: a structural equation modeling approach
The main purpose of this paper is to develop and test the modified SERVQUAL model to measure Malaysian private healthcare quality. A total of 131 participants were selected randomly those visit private hospitals in Malaysia for healthcare facility. Then data were examined using means, co...
| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
International Foundation for Research and Development
2012
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/26464/ http://irep.iium.edu.my/26464/ http://irep.iium.edu.my/26464/1/Published_Copy_%28IMBR%29.pdf |