Service quality: Implications for management practice in higher education institution (off-site campus: students)

Service quality: Implications for management practice in higher education institution (off-site campus: students)

The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholder are student, as customers from off-site campus. This study is to explore and exami...

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Bibliographic Details
Main Authors: Hamedon, Siti Rohimi, Saad, Nurulwahida, Nik Idris, Nik Ruzni
Format: Monograph
Language:English
Published: s.n 2012
Subjects:
L Education (General)
Online Access:http://irep.iium.edu.my/33137/
http://irep.iium.edu.my/33137/
http://irep.iium.edu.my/33137/1/EDW_B11-047-0525.pdf
id iium-33137
recordtype eprints
spelling iium-331372015-05-18T02:06:41Z http://irep.iium.edu.my/33137/ Service quality: Implications for management practice in higher education institution (off-site campus: students) Hamedon, Siti Rohimi Saad, Nurulwahida Nik Idris, Nik Ruzni L Education (General) The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholder are student, as customers from off-site campus. This study is to explore and examine the perception of IIUM service users particularly the off campus students at Nilai, Petaling Jaya and Kuantan campus with regards to the services they received from three dimensions. The aim is to address the areas needing improvement and provide recommendations on what needs doing s.n 2012-03-01 Monograph NonPeerReviewed application/pdf en http://irep.iium.edu.my/33137/1/EDW_B11-047-0525.pdf Hamedon, Siti Rohimi and Saad, Nurulwahida and Nik Idris, Nik Ruzni (2012) Service quality: Implications for management practice in higher education institution (off-site campus: students). Research Report. s.n, Kuala Lumpur. (Unpublished) EDW B11-047-0525
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic L Education (General)
spellingShingle L Education (General)
Hamedon, Siti Rohimi
Saad, Nurulwahida
Nik Idris, Nik Ruzni
Service quality: Implications for management practice in higher education institution (off-site campus: students)
description The notion of the incompatibility of service quality and higher education is changing fast in Malaysia. Stakeholders are becoming more discriminating in selecting institution of higher learning. A group of stakeholder are student, as customers from off-site campus. This study is to explore and examine the perception of IIUM service users particularly the off campus students at Nilai, Petaling Jaya and Kuantan campus with regards to the services they received from three dimensions. The aim is to address the areas needing improvement and provide recommendations on what needs doing
format Monograph
author Hamedon, Siti Rohimi
Saad, Nurulwahida
Nik Idris, Nik Ruzni
author_facet Hamedon, Siti Rohimi
Saad, Nurulwahida
Nik Idris, Nik Ruzni
author_sort Hamedon, Siti Rohimi
title Service quality: Implications for management practice in higher education institution (off-site campus: students)
title_short Service quality: Implications for management practice in higher education institution (off-site campus: students)
title_full Service quality: Implications for management practice in higher education institution (off-site campus: students)
title_fullStr Service quality: Implications for management practice in higher education institution (off-site campus: students)
title_full_unstemmed Service quality: Implications for management practice in higher education institution (off-site campus: students)
title_sort service quality: implications for management practice in higher education institution (off-site campus: students)
publisher s.n
publishDate 2012
url http://irep.iium.edu.my/33137/
http://irep.iium.edu.my/33137/
http://irep.iium.edu.my/33137/1/EDW_B11-047-0525.pdf
first_indexed 2023-09-18T20:47:52Z
last_indexed 2023-09-18T20:47:52Z
_version_ 1777409796545183744

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