Effects of Lean Six Sigma application in healthcare services: a literature review

The healthcare organization is the place where defects and mistakes cannot be tolerated. A simple mistake can cost a human life so defects or mistakes must be eliminated in healthcare service processes. A Lean Six Sigma (LSS) approach is the best option in a healthcare environment for dealing w...

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Bibliographic Details
Main Authors: Ahmed, Sellim, Manaf , Noor Hazilah, Islam, Rafikul
Format: Article
Language:English
Published: Walter de Gruyter 2013
Subjects:
Online Access:http://irep.iium.edu.my/34261/
http://irep.iium.edu.my/34261/
http://irep.iium.edu.my/34261/1/Effects_of_Lean_Six_Sigma_application_in_healthcare.pdf