A review of library e-service quality scales
There has been a growing importance of e-service over the past 10 years, and libraries are continuously updating their capability to offer users with the enhanced and easy access of the service. It is necessary to carry out some form of assessment to justify the reality of the situation, whether the...
| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English English English |
| Published: |
Universiti Teknologi MARA Cawangan Johor & Persatuan Pustakawan Malaysia
2014
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/39045/ http://irep.iium.edu.my/39045/ http://irep.iium.edu.my/39045/1/ICI_full_paper.pdf http://irep.iium.edu.my/39045/2/PROCEEDING_ICI_2014.exe http://irep.iium.edu.my/39045/3/proceeding_proof_.pdf |