IIUM press customer survey 2011: perception and satisfaction
Customer satisfaction is one of the factors influencing customers loyalty to certain organization (Ranjbarian, Dabestani, Khajed & Noktehden, 2001). Therefore a study on the assessment and feedback from customers to ascertain that the products and services offered by the organization are well re...
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| Format: | Monograph |
| Language: | English |
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s.n
2012
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| Online Access: | http://irep.iium.edu.my/39637/ http://irep.iium.edu.my/39637/ http://irep.iium.edu.my/39637/1/EDW_A12-481-1272.pdf |