Evaluating Malaysian Islamic banks’ service quality: an importance-performance analysis approach

This study was designed to evaluate the service quality of Malaysian Islamic Banking from the customers’ perspectives. The primary data was collected by administering survey questions in Klang Valley (Selangor and Kuala Lumpur) and the analysis was conducted using the Importance-Performance Analysis...

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Bibliographic Details
Main Authors: Mohd Thas Thaker, Hassanudin, Khaliq, Ahmad, Mohd Thas Thaker, Mohamed Asmy
Format: Conference or Workshop Item
Language:English
Published: 2015
Subjects:
Online Access:http://irep.iium.edu.my/44714/
http://irep.iium.edu.my/44714/
http://irep.iium.edu.my/44714/1/44714.pdf