Implementing key performance indicators in a government agency: a typical story?

The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in...

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Bibliographic Details
Main Authors: Laurence, Ferry, Murphy, Peter, Zakaria, Zamzulaila, Zakaria, Zarina
Format: Article
Language:English
Published: Chartered Institute of Public Finance and Accountancy (CIPFA) 2015
Subjects:
Online Access:http://irep.iium.edu.my/49582/
http://irep.iium.edu.my/49582/
http://irep.iium.edu.my/49582/1/JFMPS-Jan-2016-KPI.pdf