Implementing key performance indicators in a government agency: a typical story?

The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in...

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Main Authors:	Laurence, Ferry, Murphy, Peter, Zakaria, Zamzulaila, Zakaria, Zarina
Format:	Article
Language:	English
Published:	Chartered Institute of Public Finance and Accountancy (CIPFA) 2015
Subjects:	HJ9701 Public accounting
Online Access:	http://irep.iium.edu.my/49582/ http://irep.iium.edu.my/49582/ http://irep.iium.edu.my/49582/1/JFMPS-Jan-2016-KPI.pdf

id	iium-49582
recordtype	eprints
spelling	iium-495822016-02-13T08:02:52Z http://irep.iium.edu.my/49582/ Implementing key performance indicators in a government agency: a typical story? Laurence, Ferry Murphy, Peter Zakaria, Zamzulaila Zakaria, Zarina HJ9701 Public accounting The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in Malaysia we suggest that adoption of KPIs can be instrumental, but is also isomorphic, following management fashion, and has been used for legitimisation. Implementation of KPIs requires strong support, both human and non-human, if their introduction is to be effective. The key to perceived effectiveness of KPIs in this study lay primarily within the role of champions who were able to convince and convert members of the organisation of the value of KPIs to their activities. Chartered Institute of Public Finance and Accountancy (CIPFA) 2015 Article PeerReviewed application/pdf en http://irep.iium.edu.my/49582/1/JFMPS-Jan-2016-KPI.pdf Laurence, Ferry and Murphy, Peter and Zakaria, Zamzulaila and Zakaria, Zarina (2015) Implementing key performance indicators in a government agency: a typical story? The Journal of Finance and Management in Public Services, 14 (2). pp. 1-15. http://www.cipfa.org/policy-and-guidance/the-journal-of-finance-and-management-in-public-services
repository_type	Digital Repository
institution_category	Local University
institution	International Islamic University Malaysia
building	IIUM Repository
collection	Online Access
language	English
topic	HJ9701 Public accounting
spellingShingle	HJ9701 Public accounting Laurence, Ferry Murphy, Peter Zakaria, Zamzulaila Zakaria, Zarina Implementing key performance indicators in a government agency: a typical story?
description	The main objective of this study is to provide insight into the implementation of Key Perfor- mance Indicators (KPIs) in public sector organisations. Drawing on a case study of a govern ment agency that is responsible for providing training and financial assistance to students and entrepreneurs in Malaysia we suggest that adoption of KPIs can be instrumental, but is also isomorphic, following management fashion, and has been used for legitimisation. Implementation of KPIs requires strong support, both human and non-human, if their introduction is to be effective. The key to perceived effectiveness of KPIs in this study lay primarily within the role of champions who were able to convince and convert members of the organisation of the value of KPIs to their activities.
format	Article
author	Laurence, Ferry Murphy, Peter Zakaria, Zamzulaila Zakaria, Zarina
author_facet	Laurence, Ferry Murphy, Peter Zakaria, Zamzulaila Zakaria, Zarina
author_sort	Laurence, Ferry
title	Implementing key performance indicators in a government agency: a typical story?
title_short	Implementing key performance indicators in a government agency: a typical story?
title_full	Implementing key performance indicators in a government agency: a typical story?
title_fullStr	Implementing key performance indicators in a government agency: a typical story?
title_full_unstemmed	Implementing key performance indicators in a government agency: a typical story?
title_sort	implementing key performance indicators in a government agency: a typical story?
publisher	Chartered Institute of Public Finance and Accountancy (CIPFA)
publishDate	2015
url	http://irep.iium.edu.my/49582/ http://irep.iium.edu.my/49582/ http://irep.iium.edu.my/49582/1/JFMPS-Jan-2016-KPI.pdf
first_indexed	2023-09-18T21:10:05Z
last_indexed	2023-09-18T21:10:05Z
_version_	1777411194067353600

Implementing key performance indicators in a government agency: a typical story?

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