Measuring customer satisfaction through speech using valence-arousal approach
There had been many empirical researched demonstrating the important link between customer satisfaction and sales performance, as such many Customer Satisfaction index (CSI) were developed. Almost all CSI to date uses the survey or questionnaire method, which has its flaws. In order to quantify t...
| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
IEEE
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/52434/ http://irep.iium.edu.my/52434/ http://irep.iium.edu.my/52434/ http://irep.iium.edu.my/52434/7/52434.pdf http://irep.iium.edu.my/52434/8/52434-Measuring%20customer%20satisfaction%20through%20speech%20using%20valence-arousal%20approach_SCOPUS.pdf |