Measuring quality performance between public and private hospitals in Malaysia
Abstract Purpose – This study aims to measure quality performance of the Malaysian hospitals based on eight items, namely, progress of quality management, medical service cost, reduce errors in medical services, patient waiting time, reduce waste in processes, patient complaint, employee job sati...
| Main Authors: | , , |
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| Format: | Article |
| Language: | English English |
| Published: |
Emerald
2017
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/60797/ http://irep.iium.edu.my/60797/1/SELIM%20IJQSS.pdf http://irep.iium.edu.my/60797/7/60797_Measuring%20quality%20performance_scopus.pdf |