The role of apologies in resolving medical disputes
In the wake of medical errors and potential lawsuits, apologies made by medical practitioners to their patients have the ability to defuse prospects of litigation. Often, when things go wrong, patients want to know what actually happened, why it happened and be assured that it will not happen again...
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| Format: | Article |
| Language: | English English |
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Universiti Putra Malaysia
2017
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| Online Access: | http://irep.iium.edu.my/63259/ http://irep.iium.edu.my/63259/ http://irep.iium.edu.my/63259/1/63259_The%20role%20of%20apologies%20in%20resolving.pdf http://irep.iium.edu.my/63259/2/63259_The%20role%20of%20apologies%20in%20resolving_SCOPUS.pdf |