"How Can I Help You?": Communication skills of front desk officers
This paper describes a study which investigated the communication skills of front desk officers at a Malaysian higher learning institution. Using verbal recordings, interviews and researcher’s observation and annotation, data was collected from conversation between administrative staff and internati...
| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
IDOSI Publications
2018
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/63831/ http://irep.iium.edu.my/63831/ http://irep.iium.edu.my/63831/1/Asian%20Journal%20of%20Business%20Management%20Studies%209%20%281%29%2013-19%2C%202018.pdf |