Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)
This case study examines the implementation of local e-Government services by Kota Kinabalu City Hall (DBKK), in terms of its implementation degree, customers’ satisfaction level and the relationship between its implementation and urban governance enhancement. The implementation of e-Government has...
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
IIUM Press, International Islamic University Malaysia
2017
|
| Subjects: | |
| Online Access: | http://irep.iium.edu.my/72516/ http://irep.iium.edu.my/72516/ http://irep.iium.edu.my/72516/1/72516_Enhancing%20urban%20governance.pdf |