Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)

Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)

This case study examines the implementation of local e-Government services by Kota Kinabalu City Hall (DBKK), in terms of its implementation degree, customers’ satisfaction level and the relationship between its implementation and urban governance enhancement. The implementation of e-Government has...

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Bibliographic Details
Main Authors: Mohd. Jaya, Silmy Safura, Jamaiudin, Norhaslinda
Format: Book
Language:English
Published: IIUM Press, International Islamic University Malaysia 2017
Subjects:
JF Political institutions (General)
Online Access:http://irep.iium.edu.my/72516/
http://irep.iium.edu.my/72516/
http://irep.iium.edu.my/72516/1/72516_Enhancing%20urban%20governance.pdf
id iium-72516
recordtype eprints
spelling iium-725162019-06-11T05:34:00Z http://irep.iium.edu.my/72516/ Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK) Mohd. Jaya, Silmy Safura Jamaiudin, Norhaslinda JF Political institutions (General) This case study examines the implementation of local e-Government services by Kota Kinabalu City Hall (DBKK), in terms of its implementation degree, customers’ satisfaction level and the relationship between its implementation and urban governance enhancement. The implementation of e-Government has significantly transformed public service delivery. The implementation of local e-Government by DBKK is part of the local authority’s initiative to improve Kota Kinabalu’s urban governance quality. Yet, since its implementation, the local e-Government service is plagued by one serious problem, which is the lack of online features in comparison to other local authorities. Research findings reveal that DBKK offers numerous online services, such as the online feedback form, e-Services, e-Compound and e-Tax. Overall, the public perceives the local e-Government services offered by DBKK as satisfactory and there is a positive relationship between the local e-Government implementation and urban governance improvement. IIUM Press, International Islamic University Malaysia 2017 Book PeerReviewed application/pdf en http://irep.iium.edu.my/72516/1/72516_Enhancing%20urban%20governance.pdf Mohd. Jaya, Silmy Safura and Jamaiudin, Norhaslinda (2017) Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK). IIUM Press, International Islamic University Malaysia, Kuala Lumpur. ISBN 978-967-418-588-6 https://www.facebook.com/iiumpress/
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic JF Political institutions (General)
spellingShingle JF Political institutions (General)
Mohd. Jaya, Silmy Safura
Jamaiudin, Norhaslinda
Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)
description This case study examines the implementation of local e-Government services by Kota Kinabalu City Hall (DBKK), in terms of its implementation degree, customers’ satisfaction level and the relationship between its implementation and urban governance enhancement. The implementation of e-Government has significantly transformed public service delivery. The implementation of local e-Government by DBKK is part of the local authority’s initiative to improve Kota Kinabalu’s urban governance quality. Yet, since its implementation, the local e-Government service is plagued by one serious problem, which is the lack of online features in comparison to other local authorities. Research findings reveal that DBKK offers numerous online services, such as the online feedback form, e-Services, e-Compound and e-Tax. Overall, the public perceives the local e-Government services offered by DBKK as satisfactory and there is a positive relationship between the local e-Government implementation and urban governance improvement.
format Book
author Mohd. Jaya, Silmy Safura
Jamaiudin, Norhaslinda
author_facet Mohd. Jaya, Silmy Safura
Jamaiudin, Norhaslinda
author_sort Mohd. Jaya, Silmy Safura
title Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)
title_short Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)
title_full Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)
title_fullStr Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)
title_full_unstemmed Enhancing urban governance through the implementation of local e-government: a case study of Kota Kinabalu City Hall (DBKK)
title_sort enhancing urban governance through the implementation of local e-government: a case study of kota kinabalu city hall (dbkk)
publisher IIUM Press, International Islamic University Malaysia
publishDate 2017
url http://irep.iium.edu.my/72516/
http://irep.iium.edu.my/72516/
http://irep.iium.edu.my/72516/1/72516_Enhancing%20urban%20governance.pdf
first_indexed 2023-09-18T21:42:44Z
last_indexed 2023-09-18T21:42:44Z
_version_ 1777413248024313856

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