System and Information Quality an Enabler for Assessing ERP Impacts on the Public Sector: The Case of ePBT in Malaysian Local Authorities

System and Information Quality an Enabler for Assessing ERP Impacts on the Public Sector: The Case of ePBT in Malaysian Local Authorities

The aim of this study is to investigate the impact of the Enterprise Resource Planning (ERP) system on public sector performance in Malaysia using the DeLone and McLean Information System (IS) success model and four perspectives of Balanced Scorecard (BSC) measurement model, financial, customer, int...

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Bibliographic Details
Main Authors: Mohd Farid Fernandez, Dahlia Fernandez, Zainol, Zaini, Ahmad @ Abdul Mutalib, Hawa
Format: Article
Language:English
Published: Universiti Teknologi Mara Cawangan Johor Malaysia 2019
Subjects:
HF5601 Accounting. Bookkeeping
Online Access:http://irep.iium.edu.my/76598/
http://irep.iium.edu.my/76598/
http://irep.iium.edu.my/76598/3/Dr%20zaini.pdf
id iium-76598
recordtype eprints
spelling iium-765982019-12-20T08:32:37Z http://irep.iium.edu.my/76598/ System and Information Quality an Enabler for Assessing ERP Impacts on the Public Sector: The Case of ePBT in Malaysian Local Authorities Mohd Farid Fernandez, Dahlia Fernandez Zainol, Zaini Ahmad @ Abdul Mutalib, Hawa HF5601 Accounting. Bookkeeping The aim of this study is to investigate the impact of the Enterprise Resource Planning (ERP) system on public sector performance in Malaysia using the DeLone and McLean Information System (IS) success model and four perspectives of Balanced Scorecard (BSC) measurement model, financial, customer, internal business, and innovation and learning. This study presents evidence gathered from a questionnaire survey of 52 local authorities (LAs) in Malaysia that have implemented the system. The data was collected by an electronically distributed Google Form questionnaire. The findings indicated that system quality is positive as predicted and significant for all perspectives of BSC. It was also found that information quality is positively related and significant in the customer perspective, and positively related but not significant in financial, internal business, and innovation and learning perspective in Malaysia. The results also ascertained that the implementation of the ERP system in LAs organisations leads to improved performance, proving the suitability of the system vis-à-vis the public sector. The results are expected to encourage other public sector units to adopt a similar strategy in order to gain benefits similar to those enjoyed by LAs. Universiti Teknologi Mara Cawangan Johor Malaysia 2019-11 Article PeerReviewed application/pdf en http://irep.iium.edu.my/76598/3/Dr%20zaini.pdf Mohd Farid Fernandez, Dahlia Fernandez and Zainol, Zaini and Ahmad @ Abdul Mutalib, Hawa (2019) System and Information Quality an Enabler for Assessing ERP Impacts on the Public Sector: The Case of ePBT in Malaysian Local Authorities. INSIGHT JOURNAL, 5 (Special Issue). pp. 74-81. E-ISSN 2600-8564 https://insightjournal.my/home/index.php
repository_type Digital Repository
institution_category Local University
institution International Islamic University Malaysia
building IIUM Repository
collection Online Access
language English
topic HF5601 Accounting. Bookkeeping
spellingShingle HF5601 Accounting. Bookkeeping
Mohd Farid Fernandez, Dahlia Fernandez
Zainol, Zaini
Ahmad @ Abdul Mutalib, Hawa
System and Information Quality an Enabler for Assessing ERP Impacts on the Public Sector: The Case of ePBT in Malaysian Local Authorities
description The aim of this study is to investigate the impact of the Enterprise Resource Planning (ERP) system on public sector performance in Malaysia using the DeLone and McLean Information System (IS) success model and four perspectives of Balanced Scorecard (BSC) measurement model, financial, customer, internal business, and innovation and learning. This study presents evidence gathered from a questionnaire survey of 52 local authorities (LAs) in Malaysia that have implemented the system. The data was collected by an electronically distributed Google Form questionnaire. The findings indicated that system quality is positive as predicted and significant for all perspectives of BSC. It was also found that information quality is positively related and significant in the customer perspective, and positively related but not significant in financial, internal business, and innovation and learning perspective in Malaysia. The results also ascertained that the implementation of the ERP system in LAs organisations leads to improved performance, proving the suitability of the system vis-à-vis the public sector. The results are expected to encourage other public sector units to adopt a similar strategy in order to gain benefits similar to those enjoyed by LAs.
format Article
author Mohd Farid Fernandez, Dahlia Fernandez
Zainol, Zaini
Ahmad @ Abdul Mutalib, Hawa
author_facet Mohd Farid Fernandez, Dahlia Fernandez
Zainol, Zaini
Ahmad @ Abdul Mutalib, Hawa
author_sort Mohd Farid Fernandez, Dahlia Fernandez
title System and Information Quality an Enabler for Assessing ERP Impacts on the Public Sector: The Case of ePBT in Malaysian Local Authorities
title_short System and Information Quality an Enabler for Assessing ERP Impacts on the Public Sector: The Case of ePBT in Malaysian Local Authorities
title_full System and Information Quality an Enabler for Assessing ERP Impacts on the Public Sector: The Case of ePBT in Malaysian Local Authorities
title_fullStr System and Information Quality an Enabler for Assessing ERP Impacts on the Public Sector: The Case of ePBT in Malaysian Local Authorities
title_full_unstemmed System and Information Quality an Enabler for Assessing ERP Impacts on the Public Sector: The Case of ePBT in Malaysian Local Authorities
title_sort system and information quality an enabler for assessing erp impacts on the public sector: the case of epbt in malaysian local authorities
publisher Universiti Teknologi Mara Cawangan Johor Malaysia
publishDate 2019
url http://irep.iium.edu.my/76598/
http://irep.iium.edu.my/76598/
http://irep.iium.edu.my/76598/3/Dr%20zaini.pdf
first_indexed 2023-09-18T21:48:11Z
last_indexed 2023-09-18T21:48:11Z
_version_ 1777413591246307328

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