Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services
This article notes that at the end of 2000, the government of Argentina (specifically the Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of Public Management) initiated a program of state modernization with the support of the World Bank. T...
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| Format: | Brief |
| Language: | English |
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World Bank, Washington, DC
2012
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| Online Access: | http://documents.worldbank.org/curated/en/2004/02/4321334/argentinas-cartas-compromiso-strengthening-role-civil-society-more-accountable-public-services http://hdl.handle.net/10986/10367 |
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okr-10986-103672021-04-23T14:02:50Z Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services Torres, Magüi Moreno MANAGEMENT SYSTEMS PUBLIC SERVICES CITIZEN PARTICIPATION SOCIAL SERVICES PENSIONS UNEMPLOYMENT INSURANCE CASH TRANSFERS NONGOVERNMENTAL ORGANIZATIONS COMMUNITY BASED DEVELOPMENT COMMUNITY PARTICIPATION ACCOUNTABILITY CAPACITY BUILDING ACCESS TO INFORMATION ACCOUNTABILITY ACCOUNTABILITY MECHANISMS ALLOCATING PUBLIC RESOURCES ALLOCATION OF RESOURCES AUDITING AUTHORITY CAPACITY BUILDING CASH TRANSFERS CENTRAL GOVERNMENT CITIZEN CITIZEN REPORT CARD CITIZEN REPORT CARDS CITIZENS CIVIL SERVANTS CIVIL SOCIETY CIVIL SOCIETY ACTORS CIVIL SOCIETY ORGANIZATIONS CONSULTATION CONSULTATION PROCESSES CONSULTATIONS CONSUMER SATISFACTION CREDIBILITY CRISES DECISION MAKERS DECISION-MAKING DECISION-MAKING POWER DEMOCRACY ECONOMIC CRISIS FINANCIAL SYSTEM FOCUS GROUP FOCUS GROUP DISCUSSIONS GOOD GOVERNANCE GOVERNMENT OFFICIALS GOVERNMENT SERVICES GOVERNMENTAL AGENCIES HEALTH SERVICE HEALTH SERVICES IMPLEMENTATION PLAN INSTITUTIONAL CHANGES INSTITUTIONAL FRAMEWORK INSTITUTIONAL REFORM LEVELS OF GOVERNMENT LOCAL LEVELS MULTILATERAL INSTITUTIONS NATIONAL LEVEL OPENNESS PARTICIPATORY EVALUATION PARTICIPATORY MECHANISMS PARTICIPATORY PLANNING PARTICIPATORY PROCESS PARTICIPATORY PROCESSES POLICY CHANGE POLICY CHANGES POLITICAL COMMITMENT POVERTY REDUCTION PRIVATE SECTOR PUBLIC ACCOUNTABILITY PUBLIC ADMINISTRATION PUBLIC AGENCIES PUBLIC EXPENDITURES PUBLIC HEARINGS PUBLIC INFORMATION PUBLIC INSTITUTIONS PUBLIC MANAGEMENT PUBLIC OFFICIALS PUBLIC SERVICE PUBLIC SERVICE USERS PUBLIC SERVICES REFORM EFFORTS REPRESENTATIVES SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SOCIAL ACCOUNTABILITY SOCIAL SECURITY SOCIAL SERVICES STAKEHOLDER STAKEHOLDER ANALYSIS STATE MODERNIZATION TECHNICAL SUPPORT TRANSPARENCY This article notes that at the end of 2000, the government of Argentina (specifically the Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of Public Management) initiated a program of state modernization with the support of the World Bank. This operation featured a key component around results based management systems, specifically the creation of a Programa Cartas Compromiso, or Citizen Charter Program (CCP). The CCP seeks a new relationship between public service providers and users by promoting a higher degree of responsiveness and transparency to ensure greater quality of services, increased information and better monitoring and evaluation. The Carta Compromiso is a public management tool where the highest authority of a service-providing agency makes a public commitment to citizens, laying out a number of goals and results to be met within a given timeframe. 2012-08-13T11:16:34Z 2012-08-13T11:16:34Z 2004-02 http://documents.worldbank.org/curated/en/2004/02/4321334/argentinas-cartas-compromiso-strengthening-role-civil-society-more-accountable-public-services http://hdl.handle.net/10986/10367 English en breve; No. 40 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank World Bank, Washington, DC Publications & Research :: Brief Publications & Research Latin America & Caribbean Argentina |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
MANAGEMENT SYSTEMS PUBLIC SERVICES CITIZEN PARTICIPATION SOCIAL SERVICES PENSIONS UNEMPLOYMENT INSURANCE CASH TRANSFERS NONGOVERNMENTAL ORGANIZATIONS COMMUNITY BASED DEVELOPMENT COMMUNITY PARTICIPATION ACCOUNTABILITY CAPACITY BUILDING ACCESS TO INFORMATION ACCOUNTABILITY ACCOUNTABILITY MECHANISMS ALLOCATING PUBLIC RESOURCES ALLOCATION OF RESOURCES AUDITING AUTHORITY CAPACITY BUILDING CASH TRANSFERS CENTRAL GOVERNMENT CITIZEN CITIZEN REPORT CARD CITIZEN REPORT CARDS CITIZENS CIVIL SERVANTS CIVIL SOCIETY CIVIL SOCIETY ACTORS CIVIL SOCIETY ORGANIZATIONS CONSULTATION CONSULTATION PROCESSES CONSULTATIONS CONSUMER SATISFACTION CREDIBILITY CRISES DECISION MAKERS DECISION-MAKING DECISION-MAKING POWER DEMOCRACY ECONOMIC CRISIS FINANCIAL SYSTEM FOCUS GROUP FOCUS GROUP DISCUSSIONS GOOD GOVERNANCE GOVERNMENT OFFICIALS GOVERNMENT SERVICES GOVERNMENTAL AGENCIES HEALTH SERVICE HEALTH SERVICES IMPLEMENTATION PLAN INSTITUTIONAL CHANGES INSTITUTIONAL FRAMEWORK INSTITUTIONAL REFORM LEVELS OF GOVERNMENT LOCAL LEVELS MULTILATERAL INSTITUTIONS NATIONAL LEVEL OPENNESS PARTICIPATORY EVALUATION PARTICIPATORY MECHANISMS PARTICIPATORY PLANNING PARTICIPATORY PROCESS PARTICIPATORY PROCESSES POLICY CHANGE POLICY CHANGES POLITICAL COMMITMENT POVERTY REDUCTION PRIVATE SECTOR PUBLIC ACCOUNTABILITY PUBLIC ADMINISTRATION PUBLIC AGENCIES PUBLIC EXPENDITURES PUBLIC HEARINGS PUBLIC INFORMATION PUBLIC INSTITUTIONS PUBLIC MANAGEMENT PUBLIC OFFICIALS PUBLIC SERVICE PUBLIC SERVICE USERS PUBLIC SERVICES REFORM EFFORTS REPRESENTATIVES SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SOCIAL ACCOUNTABILITY SOCIAL SECURITY SOCIAL SERVICES STAKEHOLDER STAKEHOLDER ANALYSIS STATE MODERNIZATION TECHNICAL SUPPORT TRANSPARENCY |
| spellingShingle |
MANAGEMENT SYSTEMS PUBLIC SERVICES CITIZEN PARTICIPATION SOCIAL SERVICES PENSIONS UNEMPLOYMENT INSURANCE CASH TRANSFERS NONGOVERNMENTAL ORGANIZATIONS COMMUNITY BASED DEVELOPMENT COMMUNITY PARTICIPATION ACCOUNTABILITY CAPACITY BUILDING ACCESS TO INFORMATION ACCOUNTABILITY ACCOUNTABILITY MECHANISMS ALLOCATING PUBLIC RESOURCES ALLOCATION OF RESOURCES AUDITING AUTHORITY CAPACITY BUILDING CASH TRANSFERS CENTRAL GOVERNMENT CITIZEN CITIZEN REPORT CARD CITIZEN REPORT CARDS CITIZENS CIVIL SERVANTS CIVIL SOCIETY CIVIL SOCIETY ACTORS CIVIL SOCIETY ORGANIZATIONS CONSULTATION CONSULTATION PROCESSES CONSULTATIONS CONSUMER SATISFACTION CREDIBILITY CRISES DECISION MAKERS DECISION-MAKING DECISION-MAKING POWER DEMOCRACY ECONOMIC CRISIS FINANCIAL SYSTEM FOCUS GROUP FOCUS GROUP DISCUSSIONS GOOD GOVERNANCE GOVERNMENT OFFICIALS GOVERNMENT SERVICES GOVERNMENTAL AGENCIES HEALTH SERVICE HEALTH SERVICES IMPLEMENTATION PLAN INSTITUTIONAL CHANGES INSTITUTIONAL FRAMEWORK INSTITUTIONAL REFORM LEVELS OF GOVERNMENT LOCAL LEVELS MULTILATERAL INSTITUTIONS NATIONAL LEVEL OPENNESS PARTICIPATORY EVALUATION PARTICIPATORY MECHANISMS PARTICIPATORY PLANNING PARTICIPATORY PROCESS PARTICIPATORY PROCESSES POLICY CHANGE POLICY CHANGES POLITICAL COMMITMENT POVERTY REDUCTION PRIVATE SECTOR PUBLIC ACCOUNTABILITY PUBLIC ADMINISTRATION PUBLIC AGENCIES PUBLIC EXPENDITURES PUBLIC HEARINGS PUBLIC INFORMATION PUBLIC INSTITUTIONS PUBLIC MANAGEMENT PUBLIC OFFICIALS PUBLIC SERVICE PUBLIC SERVICE USERS PUBLIC SERVICES REFORM EFFORTS REPRESENTATIVES SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SOCIAL ACCOUNTABILITY SOCIAL SECURITY SOCIAL SERVICES STAKEHOLDER STAKEHOLDER ANALYSIS STATE MODERNIZATION TECHNICAL SUPPORT TRANSPARENCY Torres, Magüi Moreno Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services |
| geographic_facet |
Latin America & Caribbean Argentina |
| relation |
en breve; No. 40 |
| description |
This article notes that at the end of
2000, the government of Argentina (specifically the
Subsecretar?a de Gesti?n P?blica, or the Sub-secretary of
Public Management) initiated a program of state
modernization with the support of the World Bank. This
operation featured a key component around results based
management systems, specifically the creation of a Programa
Cartas Compromiso, or Citizen Charter Program (CCP). The CCP
seeks a new relationship between public service providers
and users by promoting a higher degree of responsiveness and
transparency to ensure greater quality of services,
increased information and better monitoring and evaluation.
The Carta Compromiso is a public management tool where the
highest authority of a service-providing agency makes a
public commitment to citizens, laying out a number of goals
and results to be met within a given timeframe. |
| format |
Publications & Research :: Brief |
| author |
Torres, Magüi Moreno |
| author_facet |
Torres, Magüi Moreno |
| author_sort |
Torres, Magüi Moreno |
| title |
Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services |
| title_short |
Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services |
| title_full |
Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services |
| title_fullStr |
Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services |
| title_full_unstemmed |
Argentina's Cartas Compromiso : Strengthening the Role of Civil Society for More Accountable Public Services |
| title_sort |
argentina's cartas compromiso : strengthening the role of civil society for more accountable public services |
| publisher |
World Bank, Washington, DC |
| publishDate |
2012 |
| url |
http://documents.worldbank.org/curated/en/2004/02/4321334/argentinas-cartas-compromiso-strengthening-role-civil-society-more-accountable-public-services http://hdl.handle.net/10986/10367 |
| _version_ |
1764412836715429888 |