Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress
This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders inquiries, suggestions, concerns, and compl...
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| Format: | Policy Note |
| Language: | English en_US |
| Published: |
Washington, DC
2013
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| Online Access: | http://documents.worldbank.org/curated/en/2012/01/16306144/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-1-2-part-1-theory-grievance-redress http://hdl.handle.net/10986/12524 |
| Summary: | This note aims to provide project teams
with a better understanding of grievance redress mechanisms
(GRMs) so that they can help borrowers design GRMs that
effectively collect and respond to stakeholders inquiries,
suggestions, concerns, and complaints. Grievance redress
systems can be designed to function at the project, sector,
and country levels; this note focuses primarily on the
project level. The GRM framework presented here is equally
applicable to both basic grievance redress systems and those
that are oriented to advanced information technology. |
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