Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress

Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 1. The Theory of Grievance Redress

This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders inquiries, suggestions, concerns, and compl...

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Bibliographic Details
Main Author: World Bank
Format: Policy Note
Language:English
en_US
Published: Washington, DC 2013
Subjects:
ACCOUNTABILITY
ANTICORRUPTION
BENEFICIARIES
BROADCASTS
CIVIL SOCIETY
COMMUNITIES
COMMUNITY MEMBERS
COMMUNITY PARTICIPATION
COMPETITIVENESS
COMPLAINT
COMPLAINTS
COMPLEXITY
CORRUPT
CORRUPT PRACTICES
CORRUPTION
E-MAIL
E-MAIL ADDRESS
ENGINEER
ENGINEERS
FRAUD
GOOD GOVERNANCE
GOVERNMENT OFFICES
HUMAN RESOURCE
IDENTITY
INCOME
INFORMATION SYSTEM
INFORMATION TECHNOLOGY
INPUT MONITORING
INSIGHTS
INTEGRITY
INTERNAL PROCESSES
INVESTIGATION
INVESTIGATIONS
INVESTIGATORS
JUDICIAL REVIEW
JUDICIAL SYSTEMS
LEARNING
MEDIA
OPERATING ENVIRONMENT
OPERATIONAL EFFICIENCY
PMU
PROCESS CHANGES
PROCUREMENT
PROGRAMS
PROJECT BENEFICIARIES
PROJECT MANAGEMENT
PROJECT MANAGEMENT UNIT
PROJECT MONITORING
PUBLIC ADMINISTRATION
QUERIES
QUERY
RADIO
REAL-TIME DATA
RESULT
RESULTS
SANCTIONS
SERVICE DELIVERY
SMS
SOCIAL DEVELOPMENT
SOCIAL INCLUSION
SOCIAL SUSTAINABILITY
SUPERVISION
TELEPHONE
TIME PERIOD
TRACKING SYSTEM
TRANSPARENCY
UNIQUE ID
USERS
USES
VALUE CHAIN
VARIETY
VERIFICATION
WEB
Online Access:http://documents.worldbank.org/curated/en/2012/01/16306144/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-1-2-part-1-theory-grievance-redress
http://hdl.handle.net/10986/12524

Internet

http://documents.worldbank.org/curated/en/2012/01/16306144/feedback-matters-designing-effective-grievance-redress-mechanisms-bank-financed-project-vol-1-2-part-1-theory-grievance-redress
http://hdl.handle.net/10986/12524

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