Municipal Management and Local Governance : A Service Delivery Perspective

The Norwegian Social Science Research Institute (FAFO) in conjunction with field based teams in five Middle East and North Africa (MNA) region countries worked under the guidance of the World Bank to organize, design and implement a Service Deliver...

Full description

Bibliographic Details
Main Author:	World Bank
Format:	Policy Note
Language:	English en_US
Published:	World Bank, Washington, DC 2014
Subjects:	ACCESS CONTROL ACCESS ROADS ACCESS TO SERVICES ACCESSIBILITY ACCIDENTS ACCOUNTABILITY AIR BACKUP BOTTLENECKS BUILDING CODES BUS BUS COMPANY BUS ROUTES BUS SERVICE BUS STATIONS BUS STOPS BUSES BUSINESS DEVELOPMENT BUSINESS SERVICES BUSINESSES CAPABILITIES CAPITAL PROJECTS CARS CENTRAL CITY AREAS CITIES CLEANLINESS CLINICS COMMERCIAL BANKS COMMODITIES CONNECTIVITY COUNTRYSIDE CROSSWALKS CURB CUTS CUSTOMER RELATIONS CUSTOMER SATISFACTION CUSTOMER SERVICE DATABASE MANAGEMENT SYSTEMS DEBT DECENTRALIZATION DELIVERY SYSTEMS DOMAIN DRIVER TRAINING ECONOMIC GROWTH ELECTRICITY ELECTRICITY SERVICES EMERGENCY RESPONSE EMERGENCY SERVICES END USERS END-USER END-USERS ENFORCEMENT OF REGULATIONS ENTRY POINT EQUALIZATION EQUIPMENT EXPENDITURE ASSIGNMENTS EXTERNALITIES FARE STRUCTURE FARES FINANCIAL RESOURCES FLEETS FUEL GARBAGE COLLECTION GENDER GOVERNMENT POLICIES HEAVY TRUCKS HOMES HOUSEHOLD BUDGETS HOUSEHOLDS HOUSES HOUSING HYGIENE INFORMATION DISSEMINATION INSPECTIONS INSTITUTIONAL FRAMEWORKS INTERVENTIONS JOURNEYS LANES LAW ENFORCEMENT LAWS LIBRARIES LOCAL COUNCILS LOCAL GOVERNMENT LOCAL GOVERNMENTS LOCAL TRANSIT LOCALITIES MAINTENANCE COSTS MANDATES MANUFACTURING MARKET RESEARCH MATERIAL MUNICIPAL MANAGEMENT MUNICIPALITIES NEIGHBORHOOD NEIGHBORHOODS NEIGHBOURHOODS NETWORK CONNECTION NETWORKS NEW MARKETS NEW TECHNOLOGIES NOISE ONE-STOP SHOPS OVERCROWDING PASSENGERS PATRONAGE PAYMENT SYSTEMS PEAK HOURS PEDESTRIAN POLICE POOR NEIGHBORHOODS POPULATION GROWTH POSITIVE EXTERNALITIES PRIVATE SECTOR PRIVATE SECTOR PARTICIPATION PRIVATE SECTORS PRIVATE TRANSPORT PRIVATIZATION PRODUCTIVITY PROFITABLE ROUTES PUBLIC PUBLIC ADMINISTRATION PUBLIC AGENCIES PUBLIC BUILDINGS PUBLIC GARDENS PUBLIC INFORMATION PUBLIC PARKS PUBLIC PARTICIPATION PUBLIC PERCEPTIONS PUBLIC SECTOR PUBLIC SECTOR REFORM PUBLIC SERVICE PUBLIC SERVICE PROVISION PUBLIC SERVICES PUBLIC TRANSPORT PUBLIC TRANSPORT COVERAGE PUBLIC TRANSPORT MODES PUBLIC TRANSPORT SERVICES PUBLIC TRANSPORT SYSTEM PUBLIC TRANSPORT SYSTEMS PUBLIC TRANSPORTATION PUBLIC TRANSPORTATION AGENCIES QUALITY OF SERVICE QUALITY OF SERVICES RAILWAY RAILWAY SERVICE RAILWAYS RAW DATA RELIABILITY RELIABILITY OF SERVICE RELIABILITY OF SERVICES RENTING RESIDENTIAL AREAS RESULT RESULTS REVENUE COLLECTION RIDER ROAD ROAD CONGESTION ROAD CONNECTIONS ROAD MAINTENANCE ROAD NETWORK ROAD PROJECTS ROAD WIDENING ROADS RURAL AREAS SAFETY SANITATION SCHOOL BUS SECURITY SERVICE SELF HELP SELF-HELP SERVICE PROVIDER SERVICE PROVIDERS SEWAGE SEWERAGE SERVICES SHELTERS SIGNAGE SITES SMALL TOWNS SOCIAL COHESION SOCIAL DEVELOPMENT SOCIAL SCIENCE SOLID WASTE COLLECTION SOLID WASTE DISPOSAL SPREADSHEET SQUATTER SQUATTER SETTLEMENTS STANDARD FORMAT STORAGE FACILITIES STREET DESIGN STREET LIGHTS STREET PARKING STREETS SUBSIDIARITY PRINCIPLE SUBURBAN AREAS SUBURBS SUPERMARKET SUPERVISION SUPERVISORY CAPACITIES TAXI SERVICE TAXI SERVICES TAXIS TECHNICAL STAFF TECHNICAL TRAINING TOWNS TRAFFIC TRAFFIC CIRCLES TRAFFIC CONGESTION TRAFFIC LIGHTS TRAFFIC MANAGEMENT TRAFFIC POLLUTION TRAFFIC PROBLEMS TRAINING COURSES TRANSIT SYSTEMS TRANSMISSION TRANSPORT AGENCIES TRANSPORT OPERATORS TRANSPORT TERMINALS TRANSPORTATION NETWORK TRAVEL TIME TRAVEL TIMES TRUCKS TRUE UNDERGROUND URBAN AREAS URBAN EXPANSION URBAN SERVICES USER FEEDBACK USER GROUP USER GROUPS USER INTERFACE UTILITIES VEHICLE VEHICLES VILLAGES WALKING WALKING DISTANCE WATER POLLUTION WATER SUPPLY
Online Access:	http://documents.worldbank.org/curated/en/2007/03/12567878/municipal-management-local-governance-service-delivery-perspective-giving-voice-end-user-perspectives-public-service-provision http://hdl.handle.net/10986/19616

Internet

http://documents.worldbank.org/curated/en/2007/03/12567878/municipal-management-local-governance-service-delivery-perspective-giving-voice-end-user-perspectives-public-service-provision
http://hdl.handle.net/10986/19616

Municipal Management and Local Governance : A Service Delivery Perspective

Internet

Similar Items