Global Review of Grievance Redress Mechanisms in World Bank Projects

Effectively addressing grievances from people impacted by World Bank projects is a core component of managing operational risk and improving a project s results. Grievance redress mechanisms (GRMs) can be an effective tool for early identification,...

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Bibliographic Details
Main Author:	World Bank
Format:	Working Paper
Language:	English en_US
Published:	Washington, DC 2014
Subjects:	ACCOUNTABILITY ACTION PLAN ACTION PLANS ADB ADMINISTRATIVE PROCESSES ANTI-CORRUPTION ANTICORRUPTION ASSETS BENEFICIARIES BENEFICIARY FEEDBACK BEST PRACTICE BEST PRACTICES BIDDING BLOG BRIBERY BRIBES BUSINESS INTELLIGENCE CAPABILITY CAPACITY BUILDING CAPITALS CAS CELL PHONES CITIES CLINICS COMMUNICATION STRATEGY COMMUNICATION TECHNOLOGY COMMUNITIES COMMUNITY DEVELOPMENT COMPLAINT COMPLAINTS CONTACT INFORMATION CORRECTIVE ACTIONS DAMAGE COMPENSATION DEBIT CARDS DEMOCRACY DESCRIPTION DISCRETION DISPUTE RESOLUTION DISTRICTS E-MAIL ELECTRICITY EMAIL ADDRESS EMAILS ENGINEER EXTERNAL MONITORING FINANCIAL INSTITUTIONS FINANCIAL RESOURCES FLEXIBILITY GEOGRAPHICAL AREA GOOD GOVERNANCE GOVERNMENT EMPLOYEES GOVERNMENT OFFICIALS HOUSEHOLD INCOME HOUSEHOLDS ICR ICT IMPLEMENTATION COMPLETION REPORT IMPLEMENTING AGENCY INDEPENDENT MONITORING INDIGENOUS PEOPLES INDIRECT IMPACTS INFRASTRUCTURE PROJECTS INSPECTION INSTITUTION INSTITUTIONAL SUPPORT INTEGRITY INTERNAL SYSTEM INTERNAL SYSTEMS INTERNATIONAL CONSULTANT INTERVENTIONS INVESTIGATION INVESTIGATIONS IP KNOWLEDGE SHARING LAND TENURE LEARNING LEGAL SYSTEM LEGISLATION LIVELIHOOD LIVELIHOODS LOCAL COUNCILS MANAGEMENT SYSTEM MATERIAL MULTIPLE ACCESS MUNICIPALITIES NATURAL RESOURCES NEGOTIATION NEIGHBORHOOD NETWORKS NGO OPERATING ENVIRONMENT OPERATIONAL RISK PHONE PHONE NUMBERS POLICY FORMULATION POLICY FRAMEWORK PORTFOLIOS POVERTY ALLEVIATION POVERTY REDUCTION PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PROBLEM SOLVING PROCESS MONITORING PROCUREMENT PROGRAMS PROJECT BENEFICIARIES PUBLIC ADMINISTRATION PUBLIC INFORMATION PUBLIC SERVICES RADIO REGIONAL DEVELOPMENT REGIONAL DEVELOPMENT BANKS RESETTLEMENT RESULT RESULTS RISK MANAGEMENT RURAL AREAS RURAL DEVELOPMENT SAFETY SAFETY NETS SELF-HELP SERVICE DELIVERY SERVICE PROVIDERS SMS SOCIAL DEVELOPMENT SOCIAL SERVICES STATE GOVERNMENT SUPERVISION TARGETING TECHNICAL ASSISTANCE TELEPHONE TELEVISION TOWNS TRANSMISSION TRANSPARENCY TRANSPORT TRUST FUNDS URBAN SERVICES USER USER INTERFACES USERS VERIFICATION VILLAGE COMMUNITIES VILLAGE LEVEL VILLAGES WATER SUPPLY WEB WEB INTERFACE WORK FORCE
Online Access:	http://documents.worldbank.org/curated/en/2014/01/20182297/global-review-grievance-redress-mechanisms-world-bank-projects http://hdl.handle.net/10986/20117

Internet

http://documents.worldbank.org/curated/en/2014/01/20182297/global-review-grievance-redress-mechanisms-world-bank-projects
http://hdl.handle.net/10986/20117

Global Review of Grievance Redress Mechanisms in World Bank Projects

Internet

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