Customer Centricity and Financial Inclusion : lessons from other industries

Customer Centricity and Financial Inclusion : lessons from other industries

Many financial service providers struggle with high levels of account dormancy and customer dropouts, limited service usage, and loss of their best clients to other providers. Negative customer experiences that erode customer trust are at the root...

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Bibliographic Details
Main Authors: Burritt, Kiendel S., Coetzee, Gerhard
Format: Brief
Language:English
en_US
Published: World Bank, Washington, DC 2016
Subjects:
financial inclusion
customer experience
company culture
Online Access:http://documents.worldbank.org/curated/en/241091480499193721/Customer-centricity-and-financial-inclusion-lessons-from-other-industries
http://hdl.handle.net/10986/25706

Internet

http://documents.worldbank.org/curated/en/241091480499193721/Customer-centricity-and-financial-inclusion-lessons-from-other-industries
http://hdl.handle.net/10986/25706

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