APA (7th ed.) Citation

Burritt, K. S., & Coetzee, G. (2016). Customer Centricity and Financial Inclusion: Lessons from other industries. World Bank, Washington, DC.

Chicago Style (17th ed.) Citation

Burritt, Kiendel S., and Gerhard Coetzee. Customer Centricity and Financial Inclusion: Lessons from Other Industries. World Bank, Washington, DC, 2016.

MLA (8th ed.) Citation

Burritt, Kiendel S., and Gerhard Coetzee. Customer Centricity and Financial Inclusion: Lessons from Other Industries. World Bank, Washington, DC, 2016.

Warning: These citations may not always be 100% accurate.