Change Management That Works : Making Impacts in Challenging Environments

Achieving better governance has been a central problem for development. When public services are not delivered as intended, reform action becomes necessary and that involves deliberate activities to change laws, structures, and processes to improve...

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Bibliographic Details
Main Authors: Hughes, Caroline, So, Sokbunthoeun, Ariadharma, Erwin, April, Leah
Format: Working Paper
Language:English
Published: World Bank, Washington, DC 2017
Subjects:
Online Access:http://documents.worldbank.org/curated/en/965071512568885187/Change-management-that-works-making-impacts-in-challenging-environments
http://hdl.handle.net/10986/28988