GovTech Maturity Index : The State of Public Sector Digital Transformation

Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate countries’ digital transformation journeys since the 1980s. The WBG launched the GovTe...

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Main Authors: Dener, Cem, Nii-Aponsah, Hubert, Ghunney, Love E., Johns, Kimberly D.
Format: Book
Published: Washington, DC: World Bank 2021
Subjects:
Online Access:https://documents.worldbank.org/en/publication/documents-reports/documentdetail/298661631773566870/govtech-maturity-index-the-state-of-public-sector-digital-transformation
http://hdl.handle.net/10986/36233
id okr-10986-36233
recordtype oai_dc
spelling okr-10986-362332021-10-12T15:44:59Z GovTech Maturity Index : The State of Public Sector Digital Transformation Dener, Cem Nii-Aponsah, Hubert Ghunney, Love E. Johns, Kimberly D. E-GOVERNMENT DIGITAL TECHNOLOGY DIGITAL INFRASTRUCTURE GOVERNANCE ANTICORRUPTION CITIZEN ENGAGEMENT DIGITAL DATA GOVERNANCE DATA TRANSPARENCY GOVTECH GOVERNMENT TECHNOLOGY Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate countries’ digital transformation journeys since the 1980s. The WBG launched the GovTech Initiative in 2019 to support the latest generation of these reforms. Over the past five years, developing countries have increasingly requested WBG support to design even more advanced digital transformation programs. These programs will help to increase government efficiency and improve the access to and the quality of service delivery, provide more government-to-citizen and government-to-business communications, enhance transparency and reduce corruption, improve governance and oversight, and modernize core government operations. The GovTech Initiative appropriately responds to this growing demand. The GovTech Maturity Index (GTMI) measures the key aspects of four GovTech focus areas—supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers—and assists advisers and practitioners in the design of new digital transformation projects. Constructed for 198 economies using consistent data sources, the GTMI is the most comprehensive measure of digital transformation in the public sector. Several similar indices and indicators are available in the public domain to measure aspects of digital government—including the United Nations e-Government Development Index, the WBG’s Digital Adoption Index, and the Organisation for Economic Co-operation and Development (OECD) Digital Government Index. These indices, however, do not fully capture the aspects of emphasis in the GovTech approach—the whole-of-government approach and citizen centricity—as key when assessing the use of digital solutions for public sector modernization. The GTMI is not intended to be an assessment of readiness or performance; rather, it is intended to complement the existing tools and diagnostics by providing a baseline and a benchmark for GovTech maturity and by offering insights to those areas that have room for improvement. The GTMI is designed to be used by practitioners, policy makers, and task teams involved in the design of digital transformation strategies and individual projects, as well as by those who seek to understand their own practices and learn from those of others. 2021-09-03T15:24:05Z 2021-09-03T15:24:05Z 2021-09-15 Book https://documents.worldbank.org/en/publication/documents-reports/documentdetail/298661631773566870/govtech-maturity-index-the-state-of-public-sector-digital-transformation 978-1-4648-1765-6 http://hdl.handle.net/10986/36233 International Development in Focus; CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC: World Bank Publications & Research Publications & Research :: Publication
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
topic E-GOVERNMENT
DIGITAL TECHNOLOGY
DIGITAL INFRASTRUCTURE
GOVERNANCE
ANTICORRUPTION
CITIZEN ENGAGEMENT
DIGITAL DATA
GOVERNANCE DATA
TRANSPARENCY
GOVTECH
GOVERNMENT TECHNOLOGY
spellingShingle E-GOVERNMENT
DIGITAL TECHNOLOGY
DIGITAL INFRASTRUCTURE
GOVERNANCE
ANTICORRUPTION
CITIZEN ENGAGEMENT
DIGITAL DATA
GOVERNANCE DATA
TRANSPARENCY
GOVTECH
GOVERNMENT TECHNOLOGY
Dener, Cem
Nii-Aponsah, Hubert
Ghunney, Love E.
Johns, Kimberly D.
GovTech Maturity Index : The State of Public Sector Digital Transformation
relation International Development in Focus;
description Governments have been using technology to modernize the public sector for decades. The World Bank Group (WBG) has been a partner in this process, providing both financing and technical assistance to facilitate countries’ digital transformation journeys since the 1980s. The WBG launched the GovTech Initiative in 2019 to support the latest generation of these reforms. Over the past five years, developing countries have increasingly requested WBG support to design even more advanced digital transformation programs. These programs will help to increase government efficiency and improve the access to and the quality of service delivery, provide more government-to-citizen and government-to-business communications, enhance transparency and reduce corruption, improve governance and oversight, and modernize core government operations. The GovTech Initiative appropriately responds to this growing demand. The GovTech Maturity Index (GTMI) measures the key aspects of four GovTech focus areas—supporting core government systems, enhancing service delivery, mainstreaming citizen engagement, and fostering GovTech enablers—and assists advisers and practitioners in the design of new digital transformation projects. Constructed for 198 economies using consistent data sources, the GTMI is the most comprehensive measure of digital transformation in the public sector. Several similar indices and indicators are available in the public domain to measure aspects of digital government—including the United Nations e-Government Development Index, the WBG’s Digital Adoption Index, and the Organisation for Economic Co-operation and Development (OECD) Digital Government Index. These indices, however, do not fully capture the aspects of emphasis in the GovTech approach—the whole-of-government approach and citizen centricity—as key when assessing the use of digital solutions for public sector modernization. The GTMI is not intended to be an assessment of readiness or performance; rather, it is intended to complement the existing tools and diagnostics by providing a baseline and a benchmark for GovTech maturity and by offering insights to those areas that have room for improvement. The GTMI is designed to be used by practitioners, policy makers, and task teams involved in the design of digital transformation strategies and individual projects, as well as by those who seek to understand their own practices and learn from those of others.
format Book
author Dener, Cem
Nii-Aponsah, Hubert
Ghunney, Love E.
Johns, Kimberly D.
author_facet Dener, Cem
Nii-Aponsah, Hubert
Ghunney, Love E.
Johns, Kimberly D.
author_sort Dener, Cem
title GovTech Maturity Index : The State of Public Sector Digital Transformation
title_short GovTech Maturity Index : The State of Public Sector Digital Transformation
title_full GovTech Maturity Index : The State of Public Sector Digital Transformation
title_fullStr GovTech Maturity Index : The State of Public Sector Digital Transformation
title_full_unstemmed GovTech Maturity Index : The State of Public Sector Digital Transformation
title_sort govtech maturity index : the state of public sector digital transformation
publisher Washington, DC: World Bank
publishDate 2021
url https://documents.worldbank.org/en/publication/documents-reports/documentdetail/298661631773566870/govtech-maturity-index-the-state-of-public-sector-digital-transformation
http://hdl.handle.net/10986/36233
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