The City of Pancevo’s Citizen Service Center, Serbia : Streamlining Service Delivery and Fostering Inclusion at the Municipal Level

by Pfeil, Helene, Agarwal, Sanjay, Schott, Berenike Laura, Johns, Kimberly D.
Published 2017

GovTech Maturity Index : The State of Public Sector Digital Transformation

by Dener, Cem, Nii-Aponsah, Hubert, Ghunney, Love E., Johns, Kimberly D.
Published 2021