Municipal Citizen Service Centers in Southeastern Europe : Survey Results on Success Factors, Challenges, and the Human Rights Approach of Municipal One-Stop Shops in the Western B...

by Pfeil, Helene, Agarwal, Sanjay, Schott, Berenike
Published 2017

Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation

by Pfeil, Helene, Schott, Berenike, Agarwal, Sanjay
Published 2017

Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens : A Summary of Major Trends and a Design Guide for Citizen Service Centers

by Pfeil, Helene, Schott, Berenike, Agarwal, Sanjay
Published 2017

International Practices to Promote Budget Literacy : Key Findings and Lessons Learned

by Masud, Harika, Pfeil, Helene, Agarwal, Sanjay, Gonzalez Briseno, Alfredo
Published 2017

The City of Pancevo’s Citizen Service Center, Serbia : Streamlining Service Delivery and Fostering Inclusion at the Municipal Level

by Pfeil, Helene, Agarwal, Sanjay, Schott, Berenike Laura, Johns, Kimberly D.
Published 2017

One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services

by Blunt, Melvyn, Davidsen, Soren, Agarwal, Sanjay, Pfeil, Helene, Schott, Berenike
Published 2017