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Schott, Berenike
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Schott, Berenike
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1
Municipal Citizen Service Centers in Southeastern Europe : Survey Results on Success Factors, Challenges, and the Human Rights Approach of Municipal One-Stop Shops in the Western B...
by
Pfeil, Helene
,
Agarwal, Sanjay
,
Schott
,
Berenike
Published 2017
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2
Human Rights-Based Assessment Tool for Citizen Service Centers : Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation
by
Pfeil, Helene
,
Schott
,
Berenike
,
Agarwal, Sanjay
Published 2017
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3
Recent Developments and Key Considerations Impacting the Operations of One-Stop Shops for Citizens : A Summary of Major Trends and a Design Guide for Citizen Service Centers
by
Pfeil, Helene
,
Schott
,
Berenike
,
Agarwal, Sanjay
Published 2017
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4
Fostering Impactful Citizen Engagement
by
Jespersen, Ann-Sofie
,
Larizza, Marco
,
Schott
,
Berenike
Laura
Published 2020
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5
Citizen Service Centers in Kenya : The Role of Huduma Centers in Advancing Citizen-Centered Service Delivery in a Context of Devolution and Digitization
by
Firestone, Rachel Sohn
,
Schott
,
Berenike
,
Kinuthia, Muratha
,
Omollo, Annette
Published 2017
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6
The City of Pancevo’s Citizen Service Center, Serbia : Streamlining Service Delivery and Fostering Inclusion at the Municipal Level
by
Pfeil, Helene
,
Agarwal, Sanjay
,
Schott
,
Berenike
Laura
,
Johns, Kimberly D.
Published 2017
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7
One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services
by
Blunt, Melvyn
,
Davidsen, Soren
,
Agarwal, Sanjay
,
Pfeil, Helene
,
Schott
,
Berenike
Published 2017
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