Determinants of Customer Decisions to Pay Utility Water Bills Promptly
Cost recovery is a prerequisite for sustainable water service provision. For water utilities, one of the key determinants of overall cost recovery efficiency is the ability to recover payment, within a reasonable timeframe, for all the water bills sent to customers. This study used empirical data, o...
| Main Authors: | , , , |
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| Format: | Journal Article |
| Language: | EN |
| Published: |
2012
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| Online Access: | http://hdl.handle.net/10986/5300 |