Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA

Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA

Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little data publicly available about low-income users. This brief draws on some of the first ethnographic research on...

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Bibliographic Details
Main Authors: Morawczynski, Olga, Pickens, Mark
Format: Brief
Language:English
Published: World Bank, Washington, DC 2012
Subjects:
ACCESS TO FINANCE
BANK ACCOUNT
BANKS
BUS
BUS COMPANY
COMMERCIAL BANK
DEPOSIT
DEPOSITS
FINANCIAL SERVICE
FINANCIAL SERVICE PROVIDERS
FINANCIAL SERVICES
FINANCIAL TRANSACTIONS
HOUSEHOLD INCOME
HUSBANDS
INCOME
INCOME SUPPORT
INFORMAL SAVINGS
JOURNEY
LENDERS
LIQUIDITY
LUMP SUM TRANSFERS
MERCHANTS
MOBILE PHONE
MOBILE PHONES
MOBILE SERVICE
MONEY TRANSFER
MONEY TRANSFERS
POOR
POOR PEOPLE
RAILWAY
REMITTANCE
REMITTANCES
RESULT
ROADS
RURAL
RURAL AREAS
RURAL HOMES
RURAL HOUSEHOLD
RURAL HOUSEHOLD INCOME
RURAL RESIDENTS
RURAL VILLAGES
RURAL WOMEN
SAVINGS
SAVINGS ACCOUNT
SAVINGS MECHANISM
SAVINGS MECHANISMS
SAVINGS PRODUCTS
SERVICE PROVIDER
SERVICE PROVIDERS
TRANSACTION
TRANSPORT
TRANSPORT COSTS
TRIPS
TYPES OF USERS
URBAN AREAS
USER
USERS
USES
VILLAGE
WAGES
WEB
WEB SITE
Online Access:http://documents.worldbank.org/curated/en/2009/08/11064883/poor-people-using-mobile-financial-services-observations-customer-usage-impact-m-pesa
http://hdl.handle.net/10986/9492

Internet

http://documents.worldbank.org/curated/en/2009/08/11064883/poor-people-using-mobile-financial-services-observations-customer-usage-impact-m-pesa
http://hdl.handle.net/10986/9492

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