Customer perception about quality of service : the case of Vietnamese and Australian managers / George O. Tasie
Satisfied customers are of paramount importance to creating and maintaining a sustainable advantage in the highly contemporary competitive business environment. Other forms of competitive advantage are easily lost, or copied by competitors. Consequently, customer satisfaction and service quality hav...
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| Format: | Article |
| Language: | English |
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Faculty of Business and Management ; UiTM Press
2002
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| Online Access: | http://ir.uitm.edu.my/id/eprint/11430/ http://ir.uitm.edu.my/id/eprint/11430/ http://ir.uitm.edu.my/id/eprint/11430/1/AJ_GEORGE%20O.%20TASIE%20JIBE%2002.pdf |