The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali

The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali

Given today's competitive business environment, hotels must look into new ways to improve their competitiveness. Organisational citizenship behaviour (OCB) is particularly important in the service sector such as hotels. This article proposes extra-role behaviours such as OCB, in the continuing...

Full description

Bibliographic Details
Main Authors: Khalid, Shaiful Annuar, Alias, Hassan
Format: Article
Language:English
Published: Universiti Teknologi MARA, Perlis 2006
Subjects:
Employee participation in management. Employee ownership. Industrial democracy. Works councils
Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:http://ir.uitm.edu.my/id/eprint/11561/
http://ir.uitm.edu.my/id/eprint/11561/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2006.pdf

Internet

http://ir.uitm.edu.my/id/eprint/11561/
http://ir.uitm.edu.my/id/eprint/11561/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2006.pdf

Similar Items