E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris

The opportunities and challenges offered by the 'electronic retail market place' are certainly generating both excitement and concern within the business community. However, Internet retailing is still very much in its infancy especially in Malaysia. One of the factors to boost the usage o...

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Main Authors:	Arshad, Noor Habibah, Janom, Norjansalika, Mohd Idris, Isnainy
Format:	Article
Language:	English
Published:	Fakulti Teknologi Maklumat dan Sains Kuantitatif 2005
Subjects:	Malaysia
Online Access:	http://ir.uitm.edu.my/id/eprint/11650/ http://ir.uitm.edu.my/id/eprint/11650/1/AJ_NOOR%20HABIBAH%20ARSHAD%20JTMSK%2005%201.pdf

id	uitm-11650
recordtype	eprints
spelling	uitm-116502016-09-27T03:59:36Z http://ir.uitm.edu.my/id/eprint/11650/ E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris Arshad, Noor Habibah Janom, Norjansalika Mohd Idris, Isnainy Malaysia Malaysia The opportunities and challenges offered by the 'electronic retail market place' are certainly generating both excitement and concern within the business community. However, Internet retailing is still very much in its infancy especially in Malaysia. One of the factors to boost the usage of electronic retail market place is the service quality. Service quality is increasingly recognized as an important aspect of electronic retail marketplace. Service quality is the key determinant for successful e-commerce. Gummesson (1979) was one of the first to suggest that the concept of service quality was strongly related to perceptions and trust. This study aims to gather information about consumer perceptions of Internet retail service quality based on selected dimensions, which represent overall quality of Internet retailing. The dimensions are reliability, access, security, efficiency, ease of use and information. Other objectives are to see whether demographic profile and Internet usage would influence the perception on the e-service quality. Fakulti Teknologi Maklumat dan Sains Kuantitatif 2005 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/11650/1/AJ_NOOR%20HABIBAH%20ARSHAD%20JTMSK%2005%201.pdf Arshad, Noor Habibah and Janom, Norjansalika and Mohd Idris, Isnainy (2005) E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris. Jurnal Teknologi Maklumat dan Sains Kuantitatif, 7 (1). pp. 49-58. ISSN 1823-0822
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Malaysia Malaysia
spellingShingle	Malaysia Malaysia Arshad, Noor Habibah Janom, Norjansalika Mohd Idris, Isnainy E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris
description	The opportunities and challenges offered by the 'electronic retail market place' are certainly generating both excitement and concern within the business community. However, Internet retailing is still very much in its infancy especially in Malaysia. One of the factors to boost the usage of electronic retail market place is the service quality. Service quality is increasingly recognized as an important aspect of electronic retail marketplace. Service quality is the key determinant for successful e-commerce. Gummesson (1979) was one of the first to suggest that the concept of service quality was strongly related to perceptions and trust. This study aims to gather information about consumer perceptions of Internet retail service quality based on selected dimensions, which represent overall quality of Internet retailing. The dimensions are reliability, access, security, efficiency, ease of use and information. Other objectives are to see whether demographic profile and Internet usage would influence the perception on the e-service quality.
format	Article
author	Arshad, Noor Habibah Janom, Norjansalika Mohd Idris, Isnainy
author_facet	Arshad, Noor Habibah Janom, Norjansalika Mohd Idris, Isnainy
author_sort	Arshad, Noor Habibah
title	E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris
title_short	E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris
title_full	E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris
title_fullStr	E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris
title_full_unstemmed	E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris
title_sort	e-service quality : malaysian perceptions / noor habibah arshad, norjansalika janom and isnainy mohd idris
publisher	Fakulti Teknologi Maklumat dan Sains Kuantitatif
publishDate	2005
url	http://ir.uitm.edu.my/id/eprint/11650/ http://ir.uitm.edu.my/id/eprint/11650/1/AJ_NOOR%20HABIBAH%20ARSHAD%20JTMSK%2005%201.pdf
first_indexed	2023-09-18T22:48:21Z
last_indexed	2023-09-18T22:48:21Z
_version_	1777417376896122880

E-Service quality : Malaysian perceptions / Noor Habibah Arshad, Norjansalika Janom and Isnainy Mohd Idris

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