Assessing customer complaints behaviour towards services delivered in restaurant / Noorliza Zainol ... [et al.]

Assessing customer complaints behaviour towards services delivered in restaurant / Noorliza Zainol ... [et al.]

Complaint behaviour in restaurant service industry is remarkably known. This study empirically investigates the attitudes, causes to complaints in restaurants and most importantly the customer complaints behaviour in restaurant services. Personally administered questionnaire was used and through a...

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Bibliographic Details
Main Authors: Zainol, Noorliza, Ahmad Rozali, Abdul Rahman, Razali, Muhammad Azli, Aizat Bashir, Muhammad Arif, Tazijan, Farina Nozakiah
Format: Article
Language:English
Published: Universiti Teknologi MARA, Pulau Pinang 2014
Subjects:
Malaysia
Consumer complaints. Complaint letters
Restaurants, cafeterias, tearooms, etc.
Online Access:http://ir.uitm.edu.my/id/eprint/11979/
http://ir.uitm.edu.my/id/eprint/11979/1/AJ_NOORLIZA%20ZAINOL%20EAJ%2014.pdf

Internet

http://ir.uitm.edu.my/id/eprint/11979/
http://ir.uitm.edu.my/id/eprint/11979/1/AJ_NOORLIZA%20ZAINOL%20EAJ%2014.pdf

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